Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

What information we collect, use, and why

We collect or use the following information to provide services:

• Names and contact details
• Purchase or account history
• Account information
• Website user information (including user journeys)
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Information used for security purposes

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Purchase or viewing history
• Website user journey information
• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services are:

• Consent
• Contract
• Legitimate interests: Website spam prevention and error detection

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

• Consent
• Contract
• Legitimate interests: Website spam prevention and error detection

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

Where we get personal information from

We get information from you directly.

How long we keep information

We retain the personal information noted here during and for a period after termination of your relationship with us. This data is held and used for as long as required for the purposes for which it was collected, and a reasonable period for any follow up after that. Data is typically deleted, or where appropriate anonymised within 5 years of the termination of your relationship (e.g. closure of your account) with us.

Who we share your information with

We use the following data processors:

Cloudflare

This data processor does the following activities for us: Provide spam and bot detection on our websites.

Sentry

This data processor does the following activities for us: Provide error reporting from our websites.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s contact details are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint